A machine malfunction denied an 87-year-old grandmother in Iowa an enormous payout in 2011. She ended up with only $1.85, even though the screen displayed an incredible $42 million jackpot.
In such instances, casinos frequently reference machine disclaimers such as “Malfunctions void all pays and plays.” Resorts World Casino and the New York State Gaming Commission relied on this defense.
The Commission verified that Bookman’s machine included this disclaimer, and they backed the casino’s choice. Dan Bank, a representative for the casino, reaffirmed their stance in a statement.
“Casino personnel were able to determine that the figure displayed on the penny slot was the result of an obvious malfunction,” Bank explained. “This was later confirmed by the New York State Gaming Commission.”
Following a detailed explanation of the situation, the casino agreed to refund Bookman the $2.25 indicated on her printed ticket. “Machine malfunctions are rare,” Bank added, offering an apology for any inconvenience.
For Bookman, the apology and steak dinner proposal fell short of expectations. Her attorney, Ripka, has initiated legal action against the casino, alleging a failure to properly maintain its gaming equipment.
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